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Thursday 22nd January, 2026 – The Pools has announced the appointment of Caroline Newman as its new Director of Regulatory Compliance.
In her new role, Newman will be responsible for supporting The Pools through a period of ongoing regulatory change, helping the iconic British brand to sustain responsible growth while maintaining strong governance and compliance standards.
Newman brings more than a decade of experience in the compliance sector. Most recently, she held senior roles at Entain, where she served as Head of Anti-Financial Crime and MLRO for the UK and Ireland. Prior to this, she spent four years at Midnite as Head of Compliance and MLRO.
During her time at Midnite, Newman was the company’s first compliance hire and was responsible for building its compliance program from the ground up, embedding practical and effective frameworks across the business.
Her previous experience also includes compliance roles with B2B industry brands Inspired, Playtech and Odobo.
The appointment follows the recent hire of former LeoVegas Group Head of Safer Gambling and Anti-Money Laundering Joseph Carter-Bell as The Pools’ Director of Customer Success and Operations, alongside a major rebranding campaign completed last year.
These appointments form part of a wider restructuring program at The Pools, with several senior hires announced over the past 18 months. These include Gemma Strath-Billington as Head of Group Marketing, Phillip Donegan as Chief Technology Officer, Chris Williams as Head of Product and Matt Knowles as Head of CRM.
Caroline Newman, Director of Regulatory Compliance, said:
“I’m excited to bring everything that I’ve learned throughout my career to The Pools.
The Pools is an iconic, century-old brand with so much prestige and nostalgia – something very few organisations are able to say. The Pools holds a special place in people’s memories and it’s really exciting to see the company going through a transformative period, while still remaining loyal to the traditional customer base.
Moving forward, the focus is on innovation and modernisation. I want to support The Pools in upholding the highest standards of regulatory compliance and player protection, especially in a landscape that continues to evolve.
I want to work with colleagues to ensure compliance stays embedded in the culture of The Pools, reaffirming the company’s commitment to responsibility, customer care and doing things the right way – values that resonate with me.”
James Arnold, The Pools CEO, said:
“We’re delighted to kick off 2026 with the appointment of Caroline Newman as our new Director of Regulatory Compliance.
Caroline brings a wealth of experience to the organisation thanks to her time at Entain and Midnite, impressive credentials that will bring an immediate positive impact to both our team and our loyal and new customers.
At The Pools, we hold the highest compliance standards and with Caroline on board, we will be able to navigate a changing landscape with an industry-leading approach.”
